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Privacy Policy

Last updated: February 25, 2025

This Privacy Policy describes how OpenCareAI (collectively "OpenCareAI, we, our, us") collects, uses, shares, or otherwise processes your personal information through the website, mobile application, and other digital mediums operated by OpenCareAI (hereinafter referred to as the "Platform").

We at OpenCareAI are committed to safeguarding your privacy online. Our primary goal is to provide you with a safe, smooth, efficient, and customized experience. By mere use of the Website, you expressly agree to our use and disclosure of your personal information in accordance with this Privacy Policy. This privacy policy shall form an integral part of the Terms of Use and shall be read along with the Terms.

This Privacy Policy complies with the Information Technology Act, 2000, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Access to Information

You can visit the Website and browse without having to provide personal details. During your visit to the Website, you remain anonymous unless you have provided information or created an account on the Platform. When you use our Platform, we collect and store your information, which is provided by you from time to time.

What Information Can We Collect From You?

By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use, and transfer of your information as set out in this policy. We may collect various types of information, including but not limited to:

  • Name (first and last)
  • Email address
  • Mobile phone number and contact details
  • ZIP/Postal code
  • Payment details, Credit card or Debit card details, or Bank Account details
  • Personal information received from social sites through which you have registered
  • Medical or health-related information relevant to our services
  • Biometric information such as facial features or physiological data

How Can We Use Your Information?

We will not use your personal and financial information for any purpose other than to complete a transaction with you. We will retain your information for as long as required by law or as relevant to the purposes for which it was collected. We may use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send notifications
  • Communicate with you regarding updates or service-related information
  • Comply with legal obligations and cooperate with law enforcement agencies
  • Share necessary details with healthcare providers, such as pharmacists and doctors, for medical purposes

We may disclose your personal, medical, and other information when required by law, such as in response to subpoenas, court orders, or legal processes.

Third-Party Sharing

OpenCareAI takes reasonable steps to ensure that third parties receiving sensitive personal data maintain reasonable security practices. We do not rent, sell, or share your personal information unless:

  • We have your permission
  • It is necessary to deliver the services you have requested
  • It is required to investigate unlawful activities, fraud, or potential security threats

Use of Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so that it can be read back later. Cookies help improve the user experience by tracking non-personal information such as IP address, browser type, and operating system. Any personal information is not extracted in this process.

Security Measures

We use secure server software (SSL) to encrypt all information before transmission. Sensitive data collected and processed under this policy is hosted on secure servers in compliance with applicable laws.

Your Rights

You may access, correct, or update your personal information directly through the functionalities provided on the Platform. You also have the option to withdraw consent by writing to us at the contact information provided below. Please mention "Withdrawal of Consent" in the subject line of your communication.

Confidentiality of Information

Your email addresses and personal information will not be sold, rented, or leased to third parties. However, no internet transmission can be guaranteed as 100% secure. By using this site, you agree that we are not liable for any unauthorized disclosure of your information.

Representation & Warranty

By providing information on the Platform, you represent and warrant that:

  • All information provided is accurate and does not belong to a third party unless authorized.
  • You shall indemnify OpenCareAI for any loss or misuse of the provided information.

External Links

Our Platform may contain links to other websites. This Privacy Policy applies only to OpenCareAI, and we are not responsible for the privacy practices of other websites.

Changes to the Privacy Policy

We reserve the right to change or update this policy at any time. Any changes will be effective immediately upon posting. Please check this Privacy Policy periodically for updates.

Your Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information per this Privacy Policy.